• Our phone numbers

  • We're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. We may monitor your call to help improve our customer service.

  • Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency. 


    Electricity emergency You should call your
    local network operator.
    Gas emergency 0800 111 999
    (free call)

    If you have an emergency with your pay as you go meter, use the numbers below to contact us.

    Electricity pay as you go emergency 0345 073 7970
    Gas pay as you go emergency 0345 073 7982

    If you have a fault or error message on your pay as you go meter, we have some suggestions to help.

    Find out more in our safety and emergencies section.

  • Switch to SSE Scottish Hydro

    Here are our phone numbers for switching to any of our great packages.

    Electricity and gas
    0345 078 3207
    Telephone package (talk)
    0345 071 7933
    Broadband package
    0345 071 9499
    Shield gas boiler and electrical wiring care
    0345 076 0524
    Gas and electrical installations
    0345 070 2244

  • Moving house

    If you're moving and would like to set up new accounts for your gas and/or electricity at your new house, or close your account(s) for a house you're moving out of, then please let us know.

    Call us using the following phone numbers:

    Gas and electricity
    0345 071 7991
    Pay As You Go
    (Including Landlords and Letting Agents)

    0345 078 3213

    Landlords and Letting Agents
    (Gas and electricity, credit meters only)     

    0345 071 7861
    Talk and broadband
    0345 071 9626


  • Give us a meter reading

    Open 24 hours a day, every day of the year. Use this phone number to give us a meter reading for your next bill, or to amend a bill you've just received. Please make sure you have your 10 digit customer account number to hand when you call.

    Meterline 0345 071 7936

  • Make a payment

    Open 24 hours a day, every day of the year. Use this phone number to make a payment using your debit or credit card.

    0345 704 5038

  • Pay As You Go

    Use the following phone numbers for Pay As You Go enquiries only.

    0345 073 7970
    0345 073 7982
    Moving house
    0345 078 3213

  • General enquiries

    Use the following phone numbers for any other enquiries.

    You can also contact us online.


    Electricity and gas
    0345 026 0655
    talk phone service
    0345 678 0052
    Broadband service
    0345 678 0052
    Shield service
    0345 078 6772


  • Priority services

    Here are the numbers you need to find out about special services, use our textline or get advice on how to use your energy. 


    0800 622 838
    (free call)

    Information about special services for the elderly, disabled or chronically sick.
    Textline  0345 026 7023 Open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday. For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.



    0345 076 7638

    Open 8am to 5pm Monday to Friday. For information and advice on using energy.

  • Green Deal

    You can get in touch with us about your Green Deal payments using one of the following numbers:

    Green Deal
    (Credit meter)
    0345 071 9730
    Green Deal
    (Pay As You Go meter)
    0345 071 9750

  • Find all the answers


    Find answers to the most common questions our customers ask us.

    Visit the FAQs

  • Did you know?

    You can do a lot of everyday tasks online:

    • Give us a meter reading and get a live account update
    • Make a payment
    • View your bills
    • View payments you've made
    • Let us know you're moving

    Login / Register