iplan is our service that lets you manage and plan how much energy you use. You get:

• Smart Energy Kit
• EnergyTools
• Personal online iplan account

With iplan you can set yourself an energy reduction target.  The higher your target, the more energy and money you'll save.

We want you to only use as much electricity as you need because we care about both you and the environment. Being careful with your energy not only lowers your bills but is good for the environment and using less energy is just one of many great ways you can make a difference. Sustainability is one of our core values and we’ve been investing in renewable energy projects since the 1960’s, and it's our aim is to bring you lots of great energy efficiency options whilst keeping our world safe for future generations.

By turning an electrical appliance on and off, the 'power now' on the display should increase or decrease and let you see that the system is working properly.  If you have any technical problems, please refer to your Onzo User Guide or call the iplan Support Team on 08000 483 549*.

If the display is showing 0.0 the sensor could have come loose. Check your sensor is fully enclosed around the meter cable. You can also refer to your Onzo User Guide.

Yes, your meter will be read as usual. The Smart Energy Kit (SEK) records the electricity coming from your meter but doesn't replace the meter reading on which you're billed.  You can also submit your meter readings quickly and easily online with your iplan account.

If your display is not linked properly, or it needs to be relinked for any reason, please do the following:

1. Remove the battery cover from the display and place face down.
2. Place the sensor next to the upturned display.
3. Locate the round, blue linking button on each.
4. Firmly press and release the linking button on the sensor. You should notice a flashing light next to it.
5. Now firmly press and release the linking button on the display. The flashing light on the sensor should become stop flashing for two seconds.
6. Turn the display over and you should now see a '0' on the screen. The display is ready and waiting for a signal from the sensor.
7. Replace the battery cover. Your display and sensor and now linked.
8. Clip your sensor back onto the meter cable.

Close the application and restart or reinstall the Uploader software.

Your firewall could be blocking the uploader application from being able to connect to us. You will need to check your firewall settings to fix this problem, you may need to refer to the manufacturers instructions for help with this.

Check that you're able to get online. If your internet connection is down, this could be the reason.

Close all your Uploader applications down and restart your Uploader software.

Close your Uploader application and restart or reinstall the software.

Try using your USB cable in another USB port on your computer.

Try using a new USB cable.

Wait a couple of minutes for the computer to finish running any other applications.

Check the battery pack is fully connected to your display and the battery icon has not run down.

Check your USB cable is fully connected to your display and the USB port on your computer.

This refers to your Onzo display that holds all your data.

These will help you see, at a glance, how your home is using energy.

A firewall is a piece of software or hardware that helps stop hackers, viruses and worms that try to reach your computer over the internet.

This is the plan that you're on, to help you reduce your usage, save money and help the environment.

Onzo is the cutting-edge, environment-focused company that we are working with to bring you iplan and the Smart Energy Kit.

This is the part that attaches to your meter cables to measure how much electricity is going into your home.

This includes your display, your sensor, your USB cable and your user guide to help you manage your online iplan account.

The software is the program that allows the information from your display to get to your online iplan account.

This is when you link your display to your computer for the data to be transferred to your online iplan account

This is the name we have given the software. It lets you send the data from your display to your online iplan account.

This is the cable that connects your display to your computer.

This is the slot on your computer that your USB cable fits into.