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We understand that you might have some questions about iplan. Here are the answers to some frequently asked questions that we think you might find useful. If we haven't answered your question here, then don't worry, you can still contact us and we'll do everything we can to help.
iplan is our service that lets you manage and plan how much energy you use. You get:
With iplan you can set yourself an energy reduction target. The higher your target, the more energy and money you'll save.
We want you to only use as much electricity as you need because we care about both you and the environment. Being careful with your energy not only lowers your bills but is good for the environment and using less energy is just one of many great ways you can make a difference. Sustainability is one of our core values and we’ve been investing in renewable energy projects since the 1960’s, and it's our aim is to bring you lots of great energy efficiency options whilst keeping our world safe for future generations.
By turning an electrical appliance on and off, the 'power now' on the display should increase or decrease and let you see that the system is working properly. If you have any technical problems, please refer to your Onzo User Guide or call the iplan Support Team on 08000 483 549*.
If the display is showing 0.0 the sensor could have come loose. Check your sensor is fully enclosed around the meter cable. You can also refer to your Onzo User Guide.
Yes, your meter will be read as usual. The Smart Energy Kit (SEK) records the electricity coming from your meter but doesn't replace the meter reading on which you're billed. You can also submit your meter readings quickly and easily online with your iplan account.
If your display is not linked properly, or it needs to be relinked for any reason, please do the following:
Close the application and restart or reinstall the Uploader software.
Your firewall could be blocking the uploader application from being able to connect to us. You will need to check your firewall settings to fix this problem, you may need to refer to the manufacturers instructions for help with this.
Check that you're able to get online. If your internet connection is down, this could be the reason.
Close all your Uploader applications down and restart your Uploader software.
Close your Uploader application and restart or reinstall the software.
Try using your USB cable in another USB port on your computer.
Try using a new USB cable.
Wait a couple of minutes for the computer to finish running any other applications.
Check the battery pack is fully connected to your display and the battery icon has not run down.
Check your USB cable is fully connected to your display and the USB port on your computer.
This refers to your Onzo display that holds all your data.
These will help you see, at a glance, how your home is using energy.
A firewall is a piece of software or hardware that helps stop hackers, viruses and worms that try to reach your computer over the internet.
This is the plan that you're on, to help you reduce your usage, save money and help the environment.
Onzo is the cutting-edge, environment-focused company that we are working with to bring you iplan and the Smart Energy Kit.
This is the part that attaches to your meter cables to measure how much electricity is going into your home.
This includes your display, your sensor, your USB cable and your user guide to help you manage your online iplan account.
The software is the program that allows the information from your display to get to your online iplan account.
This is when you link your display to your computer for the data to be transferred to your online iplan account
This is the name we have given the software. It lets you send the data from your display to your online iplan account.
This is the cable that connects your display to your computer.
This is the slot on your computer that your USB cable fits into.
If you have any questions about iplan, you can speak to one of our expert advisers on 0800 980 8754*.
Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations, Renewable Heating & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ