• Electricity and gas - 0800 117 116 (free call) 
• Telephone package (talk) - 0800 107 3203 (free call)
• broadband package - 0800 107 3203 (free call)
• Gas boiler and electrical wiring maintenance and protection (shield)  - 0845 078 6771 (local rate call)
• Gas boiler, central heating and electrical installations - 0845 078 2056 (local rate call)
  
  You can also find out more information on our shield products online.

• Electricity - 08000 72 72 82 (free call)
• Gas emergency 0800 111 999 (free call)
• Boiler breakdown and emergencies  0845 078 6771 (local rate call)
  
  Find out more in our Safety and emergencies section 

If you are building a new property or development or converting an existing property, you will need a new electricity connection. To connect to Scottish Hydro Electric, call the number below or visit our website.

• 0800 048 3515 (free call) Open 8am to 5pm Monday to Friday.

You can also contact us online or use our LiveChat service.

• Electricity - 0845 300 2141 (local rate call)
• Gas - 0845 755 2233 (local rate call)
• Pay as you go:
  • Electricity - 0800 980 0415 (free call)
  • Gas - 0800 980 0428 (free call)
• talk phone service - 0845 678 0052 (local rate call)
• broadband service - 0845 678 0052 (local rate call)
• shield service - 0845 078 6772 (local rate call)

Careline
Information about special services for the elderly, disabled or chronically sick.
0800 622 838 (free call)
Find out more in our Careline section

Textline
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday.
For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
0800 622 839 (free call)
Find out more in our Careline section

Energyline
Open 8am to 5pm Monday to Friday.
For information and advice on using your energy wisely.
0800 072 7201 (free call)
Find out more in our energy efficiency section  

Open 8am - 5:30pm Monday to Friday.
0845 0760 530 (local rate call; journalists only please)

For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the duty press officer.