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    Our phone numbers

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    We are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday unless otherwise specified.

    We may monitor your call to help improve our customer service.

  • To switch to Scottish Hydro Electric

    Phone numbers for switching to any of our great packages.

    • Electricity and gas - 0800 117 116 (free call) 
    • Telephone package (talk) - 0800 107 3203 (free call)
    • broadband package - 0800 107 3203 (free call)
    • Gas boiler and electrical wiring maintenance and protection (shield)  - 0845 078 6771 (local rate call)
    • Gas boiler, central heating and electrical installations - 0845 078 2056 (local rate call)

      You can also find out more information on our shield products online.

  • Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency.

  • To request a new supply

    For getting a meter installed at your home

    If you are building a new property or development or converting an existing property, you will need a new electricity connection. To connect to Scottish Hydro Electric, call the number below or visit our website.

    • 0800 048 3515 (free call) Open 8am to 5pm Monday to Friday.
  • General enquiries

    Use the following phone numbers for any other enquiries. 

    You can also contact us online or use our LiveChat service.

    • Electricity - 0845 300 2141 (local rate call)
    • Gas - 0845 755 2233 (local rate call)
    • Pay as you go:
      • Electricity - 0800 980 0415 (free call)
      • Gas - 0800 980 0428 (free call)
    • talk phone service - 0845 678 0052 (local rate call)
    • broadband service - 0845 678 0052 (local rate call)
    • shield service - 0845 078 6772 (local rate call)
  • Extra services

    Whether you need extra help, our textline service or advice on how to use your energy wisely.

    Careline
    Information about special services for the elderly, disabled or chronically sick.
    0800 622 838 (free call)
    Find out more in our Careline section

    Textline
    Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday.
    For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
    0800 622 839 (free call)
    Find out more in our Careline section

    Energyline
    Open 8am to 5pm Monday to Friday.
    For information and advice on using your energy wisely.
    0800 072 7201 (free call)
    Find out more in our energy efficiency section  

  • Press Office

    We welcome enquiries from professional journalists and we provide a 24-hour service for urgent enquiries.

    Open 8am - 5:30pm Monday to Friday.
    0845 0760 530 (local rate call; journalists only please)

    For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the duty press officer.

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    *We may monitor your call to help improve our customer service.

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