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HomeGas and electricityPay as you go
We've put together some information about pay as you go meters, which are also known as prepaid or prepayment meters. You can also check what to do if you're moving into a home with a pay as you go meter and find out about pay as you go key meter fraud.
If you think a pay as you go meter is for you, find out how you can get one installed. We've also got information about our token meter replacement programme, and how you can arrange for your pay as you go meter to be removed.
You can find out how to top up your pay as you go meter, and where to buy credit by using the PayPoint finder or Post Office finder. If you've run out of credit unexpectedly, learn how to use your emergency credit.
Find out who you need to call if you have an emergency with your gas or electricity pay as you go meter. If you're having problems with your meter, see what to do if your meter has a fault.
Electricity: 0800 980 0415Gas: 0800 980 0428Moving home: 0800 980 2481
Find out where to buy credit to top up your pay as you go meter PayPoint finder Post Office finder
Take a look at our pay as you go information.This link opens a PDF (95KB).
Learn about your meter