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If you're moving and would like to set up new accounts for your gas and/or electricity at your new house, or close your account(s) for a house you're moving out of then we'll need the following information: Your details (including phone number and email address) The address that you're moving from The address you're moving to The date of your move The details of any new occupiers Meter readings (you can take these on the date you move and tell us them within seven days of moving)
You can tell us about your move up to 30 days in advance. If we already supply your new address, your account will automatically be set up under the terms of a Deemed Contract and we will send confirmation (including further information) to you in the post. If we don't currently supply your new address, we'll contact you to arrange a transfer of your supplies over to us. We have a variety of different tariffs and payment options which may suit you better and may save you money. If you'd like more information about the options that are available once your new account has been set up, then please contact us.
If you've already told us you're moving, you can give your meter readings online. It's quicker than calling us and you'll be done in two minutes. Give meter readings online
If you're a landlord or letting agency, you may have lots of properties to deal with. Use our online form to tell us about multiple houses at the same time. Start house move now
You can use one of our online forms to let us know you're moving house.
If you've already told us you're moving, you can give us your final meter readings by using our online meter reading form. Or, call us on 0800 107 9639* (we're open Monday to Friday 8am - 8pm and Saturday 8am - 2pm).
If you want to give us just your meter readings from the day you moved, use our moving house meter reading form. We'll update your account and send you the final bill.
You can tell us that you're moving house up to 30 days in advance, but if possible, please try to let us know at least seven days in advance.
If you've given your meter readings from the day you moved, you should get your final bill within seven to ten days.
We recommend that you keep your Direct Debit open so we can collect the final balance or refund any money we owe to you.
Yes, staying with us at your new address means that we can transfer any balance to your new account. And your Direct Debit plan will be moved as well, which is one less thing to think about! We'll make sure that you're paying the right amount at your new address by reviewing your payments.
If you have shield, our boiler cover, we'll end your contract and create a new one for you at your new address (if we can cover your boiler and system). If you decide to cancel your cover, there will be a cancellation fee.
If you have phone and or broadband, we'll end your contract and start a new one at your new address. If you decide to not take the service with you, there will be a cancellation fee.
Yes, we're able to supply your energy almost everywhere in the UK. If your new property isn't supplied by us, make sure to tell the current supplier you've moved in. Then phone us to let us know you've moved and you can simply sign up your new house with us online.We'll take care of everything for you and tell the current supplier at your new address that you want to transfer your supply to us.
If you've already been in touch with us, just ignore them. We'll be working to update the account to show that you're now responsible for the bills. We'll only bill you from the date you moved in and with the meter readings you gave us.
If you haven't told us you've moved give us a call on 0800 107 9639* (we're open Monday to Friday 8am -8pm and Saturday 8am - 2pm).
The Green Deal arrangement remains with the property, not the owner or occupier. Once the property exchanges hands, the Green Deal repayments will too. This means that if you're moving out of a property that currently has a Green Deal arrangement on it, you will no longer be responsible for the Green Deal repayments. The new owners or tenants will be responsible for making the payments through their energy bill, as you've been doing.
If you're moving into a property with a Green Deal arrangement, you will now be responsible for making the repayments through your energy bill. For more information, speak to one of our Green Deal advisers.
You've lots of people to tell about your move, our checklist will help you get organised (PDF 0.4MB).
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Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ