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We do everything we can to ensure that your electricity is reliable, but sometimes power cuts can happen. Here are some tips to help if you don't have any power.
You might notice that the street lights are still on but all the lights in the houses in your street are off, or that only every second or third house has power. This is because once the power leaves the local sub-station, it will sometimes be split across two or three circuits, or "phases", before it's delivered to the homes in your street.
If they’ve tripped or blown, it’s likely that you have a faulty appliance or problems with your wiring. How to check your trip switches and fuses
If the trip switch is on:
If the trip switch is off:
How to isolate a fault with your wiring or an appliance:
If you have found a fault with your wiring, an appliance or your fuse box, it is always best to use a qualified electrician rather than try to repair the fault yourself. Phone SSE Home Services on 0800 032 3331* for advice on finding an electrician.
Contact our Emergency line directly on 0800 300 999. We’ll give you up to date information for your area and one of our specialist advisers should be able to let you know when your power will be back on.
If we’re not the local network operator in your area click on our interactive map below to find the emergency telephone numbers for your area.
We've also got some advice on how to cope with a power cut:
Find out who you need to call if you have an emergency
Find out more
Find answers to the most common questions our customers ask us.
Visit the FAQs
SSE and Scottish Hydro are trading names of: SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband & Feed in Tariffs); Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas); SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water); SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);SSE Energy Solutions Limited Registered in Scotland No. SC386054 (Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920 (Green Deal Scheme); SSE Retail Limited Registered in Scotland No. SC213458 (Retail Appliances) All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited & SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited, SSE Green Deal Provider Limited & SSE Retail Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Energy Supply Limited, SSE Water Limited, SSE Home Services Limited, SSE Green Deal Provider Limited and SSE Retail Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.