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The important thing is not to panic. With a few simple checks we'll get the problem solved as quickly as possible.
If there’s a hot substance like black tar leaking from your electricity meter, and it has a strange smell, you need to contact our Emergency line immediately on 0800 300 999.
If Scottish Hydro is not your local network operator, use our list of emergency phone numbers.
If it’s cold and there’s no smell, phone our Enquiry line on 0800 980 8754*. They will pass your details on to our engineers who will contact you to make an appointment to change the fuse.
If Scottish Hydro is not your local network operator, phone us on 0800 980 8754*. Our advisers will take your details and pass them to your local network operator who will contact you to discuss the work.
Find out who you need to call if you have an emergency with your gas, electricity or pay as you go meter.
Find out more
Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations, Renewable Heating & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ