Go to content
Home »Help and advice »Safety and emergencies »
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
If you have a power cut or a gas leak, you need to speak to the right people as soon as possible. So if you've got a gas leak, call 0800 111 999. If you've got a power cut, you'll need your local electricity distributor.
It's worrying when the lights go out. Our tips and advice can help you cope if you have a power cut.
A gas leak can be very dangerous. Be prepared by reading our guide to what action you should take and what you should avoid if you have a gas leak.
Our gas safety advice gives you useful safety tips including information on the Gas Safe Register. Our electricity safety advice is designed to help you keep your home and loved ones safe.
Tampering with a gas or electricity meter is very dangerous as there's a risk of electrical shock, electrocution, fire or a gas explosion.
If you suspect your gas or electricity meter has been tampered with, or you suspect another householder of tampering with their gas or electricity meter, contact us immediately on 0800 975 0503. Your call will be dealt with in the strictest confidence.
Find answers to the most common questions our customers ask us.
Visit the FAQs
SSE and Scottish Hydro are trading names of: SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband & Feed in Tariffs); Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas); SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water); SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);SSE Energy Solutions Limited Registered in Scotland No. SC386054 (Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920 (Green Deal Scheme); SSE Retail Limited Registered in Scotland No. SC213458 (Retail Appliances) All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited & SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited, SSE Green Deal Provider Limited & SSE Retail Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Energy Supply Limited, SSE Water Limited, SSE Home Services Limited, SSE Green Deal Provider Limited and SSE Retail Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.