• Help for our priority customers

  • The Warm Home Discount scheme

    The Warm Home Discount is a Government scheme, designed to provide financial assistance to low income and vulnerable households. In the 2013/14 financial year, eligible households will receive a discount of £135 on their electricity account by 31 March 2014.

    Unfortunately, the scheme is now closed to new applications for the 2013/14 financial year. This is to allow us to process the applications we already have, and ensure all successful applicants receive their discount.

    We expect to start taking applications for 2014/15 from May 2014. You will be able to download an application form here then, or you can call us on 0800 300 111* in June to request a form be posted to you.

    What else can I do to save money on my bills?

    We've got lots of other ways you can save money, such as changing the way you pay to monthly Direct Debit and signing up to paperless billing. You can also lower your energy bills by making small changes around your home. Our energy efficiency advice and helpful energy saving tips give you easy ways to save energy and money.

    Cold Weather Payment

    Cold Weather Payments are made by the Government to households in receipt of qualifying benefits during periods of very cold weather. These payments are to help with the extra heating costs if the average temperature where you live is recorded as 0°C or below for seven days in a row. Eligible households will get £25 for each seven day period between 1 November and 31 March, paid in the same way as their normal benefits.

    Winter Fuel Payment

    For winter 2013/14, people born on or before 5th January 1952 will be eligible to receive a Winter Fuel Payment from the Government. The amount you will receive depends on your circumstances, but will be between £100 - £300.

  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.


  • *We may monitor your call to help improve our customer service.
  • Need help?

    If you need help or have a question that we haven't answered here, please call us on 0800 300 111*

  • Easy steps to energy reduction

    Rh Paperless

    Reducing energy usage by 10% is easier than you think.

    Find out how 

  • Sign up for Direct Debit

    Rh Direct debit

    Get up to £80 off per year when you switch to monthly Direct Debit

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