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The Warm Home Discount scheme is designed to help vulnerable customers who are on a low income. If you are finding it difficult to pay for your energy bills you may be eligible for a £135 discount that could be applied to your electricity account this coming winter.
You may automatically qualify for this discount if you are of pensionable age and you can answer YES to either of the two statements listed below;
If you answered YES to either statement you don't need to contact us. The Department for Work and Pensions (DWP) will write to you between October 2013 and January 2014 to confirm you will receive this discount.
IMPORTANT - Please make sure you read the letter carefully as some customers may have to contact the DWP call centre to provide additional information before the discount can be applied. If you do automatically qualify for a £135 discount, it will be applied to your electricity account by the end of March 2014.
If you are not automatically eligible, you may still be able to apply for the discount
Even if you don't qualify automatically, you may still be eligible if you or your spouse/ partner can say YES to any of the following statements. If that's the case, you need to complete, sign and return an application form to us.
I receive Income Support, income-based Jobseeker's Allowance, or income-related Employment and Support Allowance AND one of the following statements applies to me:
I have a child living with me who receives free school meals
I receive Child Tax Credit (but not Working Tax Credit) AND I have an income of £16,192 or less AND the child was born on or after 01 April 2008.
The rules of the Warm Home Discount scheme are very precise and we are only allowed to apply a discount if you or your partner fully meets the criteria of the scheme. The person who receives the qualifying benefits must be happy for us to share their details with the Department for Work and Pensions, or another third party, for the purpose of verifying your eligibility for the discount.
Please remember that you must have an active electricity account with us to apply. If your electricity is supplied by another company you'll need to contact them to apply for the discount.
The quickest way to apply for the Warm Home Discount rebate is by downloading and printing out the relevant application form:
PDF file: Warm Home Discount extra information (79KB)
If you are filling in the form yourself and do not receive Pension Credit:
If you are filling the form in on behalf of a client who receives Pension Credit:
If you are filling the form in on behalfof a client who does not receive Pension Credit:
Once you've filled in your details, please send it back to us as soon as possible. We have a limited number of discounts available and we may have to close the scheme at short notice.
Alternatively, we can post a copy of the form to you for you to fill in and send back to us. If you'd like to request a copy of the form, then please complete our online Warm Home Discount application request form.
If you have been identified by the DWP to automatically receive the Warm Home Discount rebate, you do not need to apply for the rebate.
You will only receive one payment in this scheme year, even if you complete an application form.
We've got lots of other ways you can save money, such as changing the way you pay to monthly Direct Debit and signing up to paperless billing. You can also lower your energy bills by making small changes around your home. Our energy efficiency advice and helpful energy saving tips give you easy ways to save energy and money.
Cold Weather Payments are made by the Government to households in receipt of qualifying benefits during periods of very cold weather. These payments are to help with the extra heating costs if the average temperature where you live is recorded as 0°C or below for seven days in a row. Eligible households will get £25 for each seven day period between 1 November and 31 March, paid in the same way as their normal benefits.
For winter 2013/14, people born on or before 5th January 1952 will be eligible to receive a Winter Fuel Payment from the Government. The amount you will receive depends on your circumstances, but will be between £100 - £300.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
If you need help or have a question that we haven't answered here, please call us on 0800 300 111*
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Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Gas Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ