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It’s important to keep warm during cold weather, especially if you are chronically sick, disabled or elderly. Here are ways to help you keep cosy. They don't have to cost a lot and some of them don't cost anything at all. They can even help you reduce your bills.
Careline is available to you if you are elderly, chronically sick or disabled. We provide services such as Braille or talking bills and a Knock and Wait service, to give you more time to answer the door when we visit.
We can also add you to our Priority Services Register, so if there's a power cut in your area, the local operator will be aware of your needs. This is particularly important if you need an electricity supply for essential medical equipment. Power cuts
We have some good advice on what to do if you have a power cut. It’s a good idea to keep note of the emergency number for your area somewhere you can get to it easily like the fridge or a notice board. Gas leaks Gas leaks can be very dangerous. If you smell gas or think you have a leak call 0800 111 999 immediately. Only use a mobile phone when you’re at a safe distance from your home. Pay as you go emergency credit
If you have a prepayment meter and find you run out of credit, don’t panic. We’ll lend you £5 emergency credit. And we have advice on what to do if you have a fault on your pay as you go meter.
What are the danger signs?
If you see any of these signs, you need to get the person medical attention immediately:
What can I do to help if I find someone with hypothermia?
If you are worried that you can’t keep warm in your home, you must call us. We will do everything we can to help you. Please call us on 0800 300 111*.
If you'd like to contact us you can send us an email or give us a call
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Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations, Renewable Heating & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ