Our Phone Numbers

To Switch to Scottish Hydro Electric

0800 223 377 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Phones Service Welcome

0800 107 3202 (free call)

Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

For your general enquiries

Electricity

 0845 300 2141

Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Gas

0845 755 2233

Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Phone service

0845 300 2312

Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

To report a power cut or gas leak

Electricity

 0800 300 999 (free call)

Open 24 hours a day, every day of the year.

Gas Emergency

0800 111 999 (free call)

Open 24 hours a day, every day of the year.

For more information on Safety and Emergencies please click here.

Extra services

Meterline

^{To give us a meter reading to amend your bill or give us a reading for your next bill. Open 24 hours a day, every day of the year}.

 0800 220 995 (free call)

Careline

^{Information about special services for the elderly, disabled or chronically sick. Open 8am to 8pm Monday to Friday and
8am to 2pm on Saturday.}

 0800 622 838 (free call)

Textline

^{For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday}

0800 622 839 (free call)

Energyline

^{For information and advice on using energy wisely. Open 8am to 5pm Monday to Friday.}

0800 072 7201

^{We may monitor your call to help improve our customer service. talk and BT customers will be charged a maximum of 2p per minute and a set up fee of 6p. If you use another telephone service provider you should check what the call costs will be.}