For your home

Select from the menu on the left the section most relevant to you.

If you can't find the answer to your question here, please phone us. Click here for details.

In 'Update your meter reading' and 'Your meter', we explain how to read your gas and electricity meters and give information about moving, installing or removing meters.

'Your bill' tells you about ways to pay your gas or electricity bills and includes a guide to energy running costs. Click here to find out more about where to buy tokens or charge your key.

Choose 'Safety and Emergency' for safety advice including what to do in a power cut, or if you suspect a gas leak, or think your meter is faulty.

In 'Help for the elderly and the disabled' you will find a wide range of helpful advice including home heating suggestions, information about special controls and handles and details about the special services available through our Careline service.

We look forward to helping you.