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It's simple, quick and easy to sign up. You can apply online and provide your details. We’ll send you further information together with an application form.
Or you can call us on 0800 975 0783* and we can take care of everything over the phone.
Gas boiler / central heating / electrical wiring protection is not yet available in all areas of England, Scotland and Wales. To check availability in your area please refer to the postcode checker on the site. Enter your postcode details to establish which products are available in your area.
We will continuously be expanding the areas we cover and if we cannot immediately provide you with protection we will retain your details and contact you once we are able to do so.
Yes - you don't need to have your electricity or gas with us. If however you are interested in having your electricity or gas supplied by us, then please contact us on 0800 980 2472*.
Our maintenance and protection policies are all about staying in control - that's why budgeting with Direct Debit is perfect for you. You can choose to pay monthly or in one lump sum, the choice is yours. If you prefer an alternative method of payment (such as debit or credit card) then please contact us to discuss the other options available.
Gas boiler and controls, central heating, and electrical wiring protection offers you peace of mind. If there's a problem, fault or breakdown with your system*, we'll take care of it. We provide cover for your gas boiler and controls, central heating and electrical wiring system with unlimited callouts, parts and labour.* This will ensure you have no large bills to pay if there are any problems. You get an unlimited breakdown and maintenance service for the products you have chosen. We will carry out an annual service of your boiler and inspect your entire central heating system to ensure it is operating properly*.
* Depending on the level of maintenance and protection you have chosen.
For new agreements cover will start 14 days after we accept your application.
Inspection visits and annual services (where applicable) will be carried out at an agreed date during our normal working hours.
You can report any faults or breakdowns via our dedicated customer helpline which is staffed 24 hours, 365 days a year. We will then respond to all reported faults and breakdowns as a priority over routine services, and for emergencies we will respond immediately including at weekends and on public holidays. The time it takes to fix a fault depends on the nature of the fault and the availability of spare parts. To ensure spare part availability we use one of the largest suppliers with one of the quickest and most efficient distribution networks in the UK.
Depending on the age of your boiler, limitations on spare parts may mean it is not always possible to repair a particular fault. If the spare part is no longer available and your boiler is less than seven years old we will replace your boiler with one of a similar specification. If your boiler is more than seven years old and replacement is the only option, we will contribute 10% to the cost of a replacement boiler, providing you use us to perform the work. If spares are still available but in our opinion the cost of carrying out the necessary repair is more than the cost of providing a replacement, we reserve the right to replace your existing boiler with one of a similar specification.
No - our maintenance and protection policy covers you for unlimited callouts, parts and labour for the policy you have chosen. If we agree to provide you a service, all parts and labour costs are covered under the terms of the agreement. This applies regardless of how many times you have to call on our services and whatever the cost of the component that has failed.
Your agreement will be with a well established organisation that is recognised as a leader in delivering high levels of customer service. We have our own fully qualified electricians and Gas Safe RegisteredTM gas engineers based throughout the UK so we do not have to rely on sub-contractors to provide our service promises.
Yes you can change your policy to us. Just complete the online application form and once we have received your application, and your 14 day cooling off period is complete, you should contact your current provider to cancel your agreement with them.
We have a specialised product for landlords. Take a look.
We only use the best boilers from the top manufacturers. All the boilers we use are “A” rated, meaning they have the best energy efficiency rating.
The major difference between a combi boiler and any other type of boiler is that it eliminates the need to store hot water, meaning no hot water cylinder in the airing cupboard. It is both a high-efficiency water heater and central heating boiler, combined (hence the name combi) within one compact unit which usually sits in the kitchen or utility room. The Combination Boiler results in space saving from the fact there is no hot water storage cylinder, cold water storage, cistern or other familiar components of a regular (conventional) heating system.
A high efficiency condensing boiler works on the principle of recovering as much as possible of the waste heat which is normally rejected to the atmosphere from the flue of a conventional (non-condensing) boiler. This is accomplished by using an extra-large heat exchanger or sometimes two heat exchangers within the boiler which maximises heat transfer from the burner as well as recovering useful heat which would normally be lost with the flue gases.
Boilers account for around 60% of the carbon dioxide emissions in a gas heated home. By replacing an old G rated boiler with a new high efficiency condensing boiler and improving your heating controls, you will significantly cut your home's carbon dioxide emissions and could save as much as £235 a year.†
You may notice cold spots at the bottom of your radiators or that the house is not as warm as it used to be. The main cause for this is sludge in the system, caused by corrosion and scale debris in the system. This can be resolved by “powerflushing” the system.
All manufacturers of high efficiency boilers recommend that the existing system is flushed out when you replace your old boiler. This is where we attach a jet flushing machine to your system and remove deposits and sludge through its powerful “washing” action. Once the system is clean we will put an inhibitor in the system for long term protection. This cleansing will make your system more efficient and reduce your running costs. If you do not flush your system when replacing the boiler it can in some cases invalidate the warranty.
The most common noise from a boiler is “kettling”. This is where the heat exchanger on the boiler is damaged or could contain a build up of sludge. This could also be due to the age of the boiler and it needing updating.
It depends on each individual and their properties. In order to give best advice we have Technical Sales Advisors who will call at a time and date convenient for you and give you the best advice and a free no obligation quote, no need to fork out the full cost up front – just take advantage of our payment options.
Yes – all parts and labour come with a 2 year guarantee, and for that extra piece of mind we also provide Free Shield Cover for the first 2 years which would normally cost £396.
All work is carried out by only expert Gas Safe RegisterTM engineers and all parts and labour is backed by a 2 year guarantee.
Your installation will be carried out to the highest possible safety standards, and conform to all the latest legislation. All engineers are trained to Gas Safe RegisterTM standards and above.
Terms of payment can be cash, cheques (cheques have to be cleared before a receipt is provided) or the customer may take advantage of whatever easy payment plans appertaining at the time of the quotation. To make an electrical installation more affordable why not take advantage of our various special offers, which include flexible payment options such as buy now pay later. For a no obligation quotation call us on 0845 070 2244.
Our lead time under normal circumstances is usually 3 weeks.
Our professional engineers only work in homes that are being lived in, therefore the utmost care is taken to ensure minimal disruption to you and your home takes place whilst your installation is carried out.
For more information on any of these products, give us a call on one of the numbers below.
Shield gas boiler and electrical wiring care
0800 975 0783* (Free call)
Gas and electrical installations
0845 070 2244* (Local rate)
Free energy efficient installations^
0800 980 7537* (Free from landlines)
Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations, Renewable Heating & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ