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If you're planning an extension or you need your meter moved, we're here to help.
Any work including the cables running up to and including the meter will be done by the network operator. Anything after the meter or to do with the internal wiring of your home can be completed by an electrician.
We may also be able to help with tree-cutting and repairs to external meter boxes or doors. If we can't, we'll tell you who can help.
We need to know where the meter is now, its new position and the approximate distance. We also need a daytime phone number so we can let you know how much it will cost. You’ll also need to contact a local electrician so that the wiring that connects your appliances to the meter is moved at the same time.
If you haven't already thought about it, now would be a good time to move your meter outside. To do this you will need to provide and fit the meter box, which you can purchase from any branch of 'Jewsons'.
If you’re unsure if we’re your local network operator, please phone us on 0800 980 8754*. Our advisers will take your details and pass them to the right people who’ll contact you to discuss the work.
For queries about moving your gas meter, call our gas enquiry line on 0800 980 8754*. We may need to pass your details on to your local gas network operator to deal with your query.Although getting your meter moved is a chargeable job, if you or anyone in your home is registered for our Careline we may be able to help you with some of the cost.
If you no longer need your electricity meter and cable, either because the property is being demolished or you are converting flats back into one property, you'll need to ask us to remove your electricity supply. You'll also need to send us a plan of the property and give us a daytime telephone number and correspondence address so we can contact you about the work. If the building is going to be demolished, we also need to know the demolition date.
Although we own the cables, we need authorisation from your electricity supplier before we can disconnect them. We'll contact your supplier on the same day we receive your request and, while we wait for their authorisation, we'll prepare a quotation for the work needed to disconnect the property.
We will start work once we have received:
Please note that you need to give us six week's notice
Please phone us on 0800 048 3515
For queries about removing a gas supply, call our gas enquiry line on 0800 980 8754*. We may need to pass your details on to your local gas network operator to deal with your query.
and include the following information:
For queries about a new gas supply call our gas enquiry line on 0800 980 8754*. We may need to pass your details on to your local gas network operator to deal with your query.
If your meter box gets damaged then it’s usually your responsibility to fix it. Replacement meter doors and boxes can be found at most builders merchants such as Jewsons.
However if your meter box was damaged by a meter reader then contact us so we can help. If it was damaged by your local electricity distribution company, you’ll need to contact them. You can find the number to contact them in the front of your phone book.
Find answers to the most common questions our customers ask us.
Visit the FAQs
Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations, Renewable Heating & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ