Go to content

Cookies and your privacy

Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.

Your use of our website without modifying your cookie settings means you consent to our use of cookies.

  • Talk to us

  • Take the first steps toward peace of mind

    If you're having problems paying your bills or have worries about a debt on your account, it's important to talk to us about it. We'll work together and find a way for you to manage your bills.

  • Talk to us, we want to help

    • Call us on 0845 0707 395*
    • We'll have a chat and learn about your situation.
    • Then together, we'll come up with a solution to help you manage.

    What else you can do

    Request a callback

    • Request a time for us to call you
    • Tell us what you want to talk about
    • Give us as much information as possible, it helps us to help you

    Request a callback

    Send us an email

    • Send us an email using our form.
    • Tell us about your concerns and give as much information as possible.
    • We'll reply quickly and propose some solutions.

    Send us an email

    Pay online now

    • Log in or register for an online account and pay your bill now.
    • We accept most types of debit and credit cards.
    • We use the latest security standards to protect your data.

    Pay online now

  • *We may monitor your call to help improve our customer service.

  • When you talk to us

    We'll take into account your ability to pay. So you'll need to tell us about situation. For example:

    • If you're elderly, have a disability or long term illness.
    • If you have any dependents under 18 years old.
    • If you receive any benefits.
    • If you're a tenant or the bills are in your landlords' name, and you pay them for your gas and electricity.

  • What you can do

    See what you can do to manage your bills and find out who can help.

    Find out what you can do

  • What happens if you don't pay

    Please don’t leave it until it’s too late.

    Find out what happens