A pay as you go meter uses your money in two ways:
• To pay for your energy as you use it
• To pay towards any money you may owe from past bills
Your pay as you go meter has a digital display which shows how much credit is left for you to use. It’s a good idea to check the display regularly so you know when you need to top up.
Make sure you keep your meter topped up, or your gas or electricity supply may stop unexpectedly. But don’t worry, we’ll lend you emergency credit in case you’re not able to top up your meter straight away.
Where to top up
You can top up your gas key and electricity card wherever you see the purple and yellow PayPoint sign, or at the Post Office. To find out where your nearest PayPoint site is, take a look at the PayPoint finder. Or, to find out where your nearest Post Office is, take a look at the Post Office finder. Remember to keep your receipts each time you’ve topped up. This will help us resolve any queries you may have later on.
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From time to time, we may add messages to the back of your receipts to let you know about changes and offers. Make sure you check them, or you might miss out on a good deal! |
Transferring the credit to your meter
Once you’ve topped up your electricity key or gas card, you’ll need to transfer the credit to your meter.
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Electricity
Insert the key into the meter with the arrow pointing upwards. Leave the key in the meter until the display changes to show how much credit you’ve purchased.
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Gas
Insert the card into the meter with the gold chip facing towards the meter display. Press the red ‘A’ button. At this point, any arrears you owe will be deducted.
The meter may ask you to check your gas appliances are switched off (if the valve has been closed) - this is a safety feature. If your appliances are off, press and hold the red ‘A’ button until the valve opens, you should be able to hear this opening and the display should change to ‘ON’. The meter will then show you how much credit you have left for gas.
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If you’ve tried transferring the credit to your meter but it hasn’t worked, wipe your key or card with a clean dry cloth and try again. If it still fails to load the credit onto your meter, please contact us and we’ll be able to help you.