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We all know that when something appears too good to be true, it often is. We’ve learnt of a doorstep fraud that offers cheap credit for your meter but will cost you more in the long run. We’d like to give you some information and advice on how to avoid being caught out.
Along with the other leading suppliers we’ve discovered a doorstep fraud. Someone will offer a top-up for your pay as you go key meter, usually at half the normal price.
These people are using master keys to offer you this top-up but the credit is never paid to us. This means that when we find customers that have used one of these keys, they will need to pay us for the energy they’ve used.
This means that they will be paying twice for their electricity, once to the fraudster and once to us.
We are working with the Citizens Advice Bureau, the Energy Retail Association and the other leading suppliers to launch the Top-Up Safe campaign. We’ll be letting all of our pay as you go customers know about this in writing. But in the mean time have a look at our advice and how to prevent falling victim to key fraud:
If you suspect that you’ve accepted a fraudulent top-up or notice any suspicious activity, please contact us straight away.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
Electricity: 0800 980 0415Gas: 0800 980 0428Moving home: 0800 980 2481
Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations, Renewable Heating & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ