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If you find that you run out of credit don’t panic. We’ll lend you £5 emergency credit to keep you going until you top up.
Using emergency electricity credit
When you want to use your emergency credit, insert your key into the meter. When using your emergency credit, the display on your meter changes to show the letter ‘e’. It’ll also show the amount of emergency credit left.
To return to normal use, you’ll need to credit your key. You can find out the smallest amount needed to return your meter to normal use by pressing the blue button once on your meter.
When you want to use your emergency credit, insert your gas card into the meter. You’ll then be offered the emergency credit. To accept it, press the red button ‘A’.
To return to normal use, you’ll need to charge your card. If you wish to see how much energy you’ve used, remove the gas card and press and release the red button ‘A’.
Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.
Find out where to buy credit to top up your pay as you go meterPayPoint finderPost Office finder
Electricity: 0800 980 0415Gas: 0800 980 0428Moving home: 0800 980 2481
Take a look at our pay as you go information.This link opens a PDF (95KB).
Learn about your meter
Scottish Hydro is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations, Renewable Heating & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ