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  • Switching Supplier FAQs

  • We have put together a list of frequently asked questions incase you need any more information on switching supplier.

  • First steps to switching supplier

    What do I need to do if I want to switch to you?

    First choose the product you want, then click the ‘apply now’ button. Or you can call us on 0800 980 2472*. 

    I’ve just signed up to join you - when will you start supplying me?

    To join us it usually takes four to six weeks. We’ll contact you to let you know the exact date.

    I’ve decided to join you as my new supplier. Will you tell my current supplier that I’m leaving?

    Yes, after the cooling off period has finished, we’ll get in touch with your current supplier to let them know.

  • Just before you've joined us

    When do you need my meter readings?

    A few days before we start supplying your energy, we'll send you a Welcome Pack. Included in this pack is a meter reading card. We'll need you to complete this and return it to us within five days of us taking over your supply. You can also give us your meter readings by telephone, text or online. You will find details on how to do this in your Welcome Pack.

    When will I receive my first bill?

    Most customers receive their first bill within the first three months after your supply starts with us.

    Will my supply be interrupted when I change over?

    No, your supply will not be interrupted at any time.

  • Once you're with us

    My opening meter reading is estimated - how can I get it changed?

    Take a meter reading straight away. If you have it, we’ll also need a meter reading from around the time you changed over to us. When you’ve got your meter readings, contact us. The meter readings will help us to make sure your opening read is correct.
    If you don’t have a meter reading from when you changed over to us, don’t worry. Just take a meter reading today and another one in five days time, then contact us. We’ll use your readings to work out your average daily use and change the opening reading in line with it.

    Why is my old supplier still billing me?

    It can take four to six weeks for you to join us. We then send the meter readings we’ve used to open your account to your old supplier.
    Your old supplier then has up to six weeks to agree the readings with us and send your final bill. This bill should only go up to the date that you joined us and to the meter reading we opened your account with.

  • *We may monitor your call to help improve our customer service.