• Our phone numbers

  • We're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. We may monitor your call to help improve our customer service.

  • Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency. 

     

    Electricity emergency You should call your
    local network operator.
    Gas emergency 0800 111 999
    (free call)

     
    If you have an emergency with your pay as you go meter, use the numbers below to contact us.

    Electricity pay as you go emergency 0800 980 0415
    (free call) 
    Gas pay as you go emergency 0800 980 0428
    (free call)


    If you have a fault or error message on your pay as you go meter, we have some suggestions to help.

    Find out more in our safety and emergencies section.

  • Switch to Scottish Hydro

    Here are our phone numbers for switching to any of our great packages.

    Electricity and gas


    0800 980 2472
    (free call)

    Telephone package (talk)
    0800 107 3202
    (free call)
    Broadband package


    0800 197 1929
    (free call)

    Shield gas boiler and electrical wiring care


    0800 975 0783
    (free call)

    Gas and electrical installations


    08800 072 8557
    (free call)

  • Moving house

    If you're moving and would like to set up new accounts for your gas and/or electricity at your new house, or close your account(s) for a house you're moving out of, then please let us know.

    You can use our online forms to let us know about your move - it's quicker than calling and you can find all the information you need about letting us know.

    If you prefer, you can call us using the following phone numbers.

    Gas and electricity
    0800 107 9639
    (free call)
    Pay as you go
    0800 980 2481
    (free call)
    Talk and broadband
    0800 294 4720
    (free call)

     

  • Give us a meter reading

    Open 24 hours a day, every day of the year. Use this phone number to give us a meter reading for your next bill, or to amend a bill you've just received. Please make sure you have your 10 digit customer account number to hand when you call.

    Meterline

    0800 107 3205
    (free call)

  • Make a payment

    Open 24 hours a day, every day of the year. Use this phone number to make a payment using your debit or credit card.

    Cardline
    0800 980 9649
    (free call) 

  • Pay as you go

    Use the following phone numbers for pay as you go enquiries only.

    Electricity
    0800 980 0415
    (free call)
    Gas
    0800 980 0428
    (free call)
    Moving house
    0800 980 2481
    (free call)

  • General enquiries

    Use the following phone numbers for any other enquiries.

    You can also contact us online.

    Electricity and gas
    0800 980 8754
    (free call)
    talk phone service
    0800 980 9923
    (free call)
    Broadband service
    0800 980 9923
    (free call)
    Shield service
    0800 980 9043
    (free call)

  • Priority services

    Here are the numbers you need to find out about special services, use our textline or get advice on how to use your energy. 


    Careline


     

    0800 622 838
    (free call)

     

    Information about special services for the elderly, disabled or chronically sick.

    Textline 

    0800 622 839
    (free call)

    Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday. For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.

    Energyline    


      

    0800 072 7201
    (free call)

     
    Open 8am to 5pm Monday to Friday. For information and advice on using energy.

  • Request a new supply

    If you are building a new property or development or converting an existing property, you will need a new electricity connection. To connect to Scottish Hydro, call the number below.

    0800 048 3515
    (free call)

    Open 8am to 5pm Monday to Friday.

  • Green Deal

    Use one of the following numbers if you have a Green Deal arrangement in place and need to talk to us about your payment plan.

    Green Deal
    (Credit meter)

    0800 975 1502
    (free call)

    Green Deal
    (Pay As You Go meter)
    0800 975 1976
    (free call)

  • Find all the answers

    FAQs

    Find answers to the most common questions our customers ask us.

    Visit the FAQs

  • Did you know?

    You can do a lot of everyday tasks online:

    • Give us a meter reading and get a live account update
    • Make a payment
    • View your bills
    • View payments you've made
    • Let us know you're moving

    Login / Register