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  • Our phone numbers

  • Did you know you can talk to us straight away without picking up a phone? You can talk to an adviser in just a couple of clicks. Start chatting now! 

    If you would prefer to call us, we're open from 8am to 8pm Monday to Friday and 8am to 2pm Saturday, unless specified. We may monitor your call to help improve our customer service.

  • Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency. 

    Electricity emergency You should call your
    local network operator.
    Gas emergency 0800 111 999
    (free call)


    If you have an emergency with your pay as you go meter, use the numbers below to contact us.

    Electricity pay as you go emergency 0800 980 0419
    (free call) 
    Gas pay as you go emergency 0800 980 0420
    (free call)


    Find out more in our safety and emergencies section.

  • Switch to Scottish Hydro

    Here are our phone numbers for switching to any of our great packages.

    Electricity and gas


    0800 980 2472
    (free call)
    Telephone package (talk)
    0800 107 3202
    (free call)
    Broadband package


    0800 107 3202
    (free call)

    Gas boiler and electrical
    wiring maintenance and
    protection (shield)    		 0845 076 0524
    (local rate call)


    Gas boiler and central heating
    installations
    0845 070 2244
    (local rate call)

  • Give us a meter reading

    Open 24 hours a day, every day of the year. Use this phone number to give us a meter reading for your next bill, or to amend a bill you've just received. 

    Meterline

    0800 107 3205
    (free call)

  • Make a payment

    Open 24 hours a day, every day of the year. Use this phone number to make a payment using your debit or credit card.

    Cardline
    0845 704 5038
    (local rate call) 

  • Pay as you go

    Use the following phone numbers for pay as you go enquiries only.

    Electricity
    0800 980 0415
    (free call)
    Gas
    0800 980 0428
    (free call)

  • General enquiries

    Use the following phone numbers for any other enquiries.

    You can also use our Live Help service or contact us online.

    Electricity and gas
    0845 026 0655
    (local rate call)
    talk phone service
    0845 678 0052
    (local rate call)
    Broadband service
    0845 678 0052
    (local rate call)
    shield service
    0845 078 6772
    (local rate call)

  • Priority services

    Here are the numbers you need to find out about special services, use our textline or get advice on how to use your energy. 


    Careline


     
    0800 622 838
    (free call)

     

    Information about special services for the elderly, disabled or chronically sick.

    Textline 

    0800 622 839
    (free call)

    		 Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday. For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.

    Energyline    


      
    0800 072 7201
    (free call)

         		 Open 8am to 5pm Monday to Friday. For information and advice on using energy.

  • Request a new supply

    If you are building a new property or development or converting an existing property, you will need a new electricity connection. To connect to Scottish Hydro, call the number below.

    0800 048 3515
    (free call)

    		 Open 8am to 5pm Monday to Friday.

  • Visit the FAQs

    Rh FAQ

    Take a look at the most common questions our customers ask us

    Go to the FAQs

  • Did you know?

    You can do a lot of everyday tasks online:

    • Give us a meter reading and get a live account update
    • Make a payment
    • View your bills
    • View payments you've made
    • Let us know you're moving

    Login / Register