If you haven't been able to find the answers to your questions in the FAQs, you can send us an email with your query. You can ask us anything - from a general query about your bill, Direct Debit or your online account, to letting us know if you've received outstanding service from a member of our staff.

Got an emergency?

If you have an emergency, please don't email us. Let us know straight away by calling our emergency phone number. 

Live Help - speak to us online now!

Did you know you can talk to us straight away without picking up a phone? Live Help is open 8am to 8pm Monday to Friday and 8am to 2pm Saturday. You can talk to an adviser in just a couple of clicks. Start chatting now! We will answer your chat as soon as possible.

Online contact form

If you want to send us an email you can use our form, however Live Help is the quickest and easiest way to contact us.

Complain to us

If we've let you down in any way, we want to put it right. Take a look at our complaints procedure to find out how to contact us with a complaint.

Compliment us

We'd love to hear from you if you've received outstanding service from a member of our staff. If you've had a good experience and you'd like to share it with us, you can use our online form to let us know.